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Home-Based Support Services
Regularly scheduled home visits allow our social workers to observe the family environment, monitor indicators of stress and risk of violence, and foster appropriate behaviors for both parent and child. Supportive and concrete services offer hands-on teaching and modeling of parenting and life skills, as well as assistance with day-to-day tasks such as securing basic needs, budgeting, time management, bringing the children’s medicals up-to-date, etc.
Parent Help-Line/Advice-Line and In-Home Crisis Intervention
Joan A. Male Family Support Center provides the ONLY 24/7 Parent Help-Line and In-Home Crisis Intervention Program in Erie County for families in crisis. Through the Parent Help-Line (892-2172), callers are put in touch with all available services, including crisis home visits anytime of the day or night.
Joan A. Male Family Support Center also invites calls to the Advice-Line (892-2712) by relatives, friends and other community members who are concerned about children’s safety and well being. Experience has proven that they may recognize a potential problem before a crisis occurs, but are sometimes unsure of what action to take. We are here to answer questions promptly and confidentially.
Parent Support Groups and Companion Children's Groups
People helping people, that’s what the Joan A. Male Family Support Center is all about. We conduct weekly parent support groups at sites throughout Erie County. These safe, supportive environments help parents break their isolation, share problems and solutions, and learn techniques to better care for themselves and their children. Companion children’s groups, conveniently provided on-site, offer a safe, nurturing environment in which children are free to develop self-esteem and learn how to interact in a positive non-violent manner with peers.
Phone Follow-Up Services
When the caller leaves his/her phone number, one of our social workers calls him/her back, usually within 24 hours, to reassess the presenting problem, reiterate program options, follow-up on a referral, or to encourage a home visit to anyone who may have declined one during the initial call.
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