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Joan A. Male

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Main Services Page :: 24-hour Family Helpline :: Children's & Youth Programming :: Core ServicesPreventive Services :: Specialized Programs :: Support Services

The Family Help Center combines immediate response with the provision of concrete services for families experiencing issues of child abuse and neglect. Simultaneous, multiple interventions focus on improving coping skills, educating parents on child development, facilitating bonding and communication with children, and increasing parents’ ability to approach helping resources. Family need and individual service plans dictate the combination of services provided.

Three service levels are available through the Family Help Center: Core Services, Preventive Services and Specialized Services. Our Core Services serve families at all levels of risk of abuse/neglect, while the two Preventive Services components serve families at the highest risk of abuse/neglect, as well as out-of-home placement.

24-hour Family Helpline

Service Matrix
:: Download in PDF format (91kb)

Children's & YouthProgramming
:: Family Help Center Daycare
:: School-Age and Youth Groups
:: Youth Leadership Development


Core Services
:: Family Helpline and In-Home Crisis Intervention
:: Home-Based Support Services
:: Phone Follow-Up Services
:: Community Health Workers
:: Parent Support Groups and Companion Children's Groups


Preventive Services
:: Intensive Home-Based Services (IHBS)
:: Traditional Home- Based Preventive Services


Specialized Programs
:: Closing the Gap - Full Service Schools
:: Urgent Access / Educational Success
:: Sudden Infant and Child Death Resource Center


Support Services
:: Food Pantry/Clothes Closet
:: Linkage
:: Transportation


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