Joan A. Male

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Main Services Page :: 24-hour Family Helpline :: Children's & Youth Programming :: Core ServicesPreventive Services :: Specialized Programs :: Support Services


The Family Help Center combines immediate response with the provision of concrete services for families experiencing issues of child abuse and neglect. Simultaneous, multiple interventions focus on improving coping skills, educating parents on child development, facilitating bonding and communication with children, and increasing parents’ ability to approach helping resources. Family need and individual service plans dictate the combination of services provided.

Three service levels are available through the Family Help Center: Core Services, Preventive Services and Specialized Services. Our Core Services serve families at all levels of risk of abuse/neglect, while the two Preventive Services components serve families at the highest risk of abuse/neglect, as well as out-of-home placement.

24-hour Family Helpline

Service Matrix
:: Download in PDF format (91kb)

Children's & YouthProgramming
:: Family Help Center Daycare
:: School-Age and Youth Groups
:: Youth Leadership Development

Core Services
:: Family Helpline and In-Home Crisis Intervention
:: Home-Based Support Services
:: Phone Follow-Up Services
:: Community Health Workers
:: Parent Support Groups and Companion Children's Groups

Preventive Services
:: Intensive Home-Based Services (IHBS)
:: Traditional Home- Based Preventive Services

Specialized Programs
:: Closing the Gap - Full Service Schools
:: Urgent Access / Educational Success
:: Sudden Infant and Child Death Resource Center

Support Services
:: Food Pantry/Clothes Closet
:: Linkage
:: Transportation

Recognizing and Preventing Child Abuse of Children

  1. Recognizing Child Abuse(From HelpGuide.org)

  2. Signs of Physical Abuse

  3. What to do if You Suspect Child Abuse?

  4. Bruises in These Locations are Indicators of Child Abuse

  5. Myths and Facts about Child Abuse and Neglect

  6. Effect of Child Abuse and Neglect

  7. What can Happen to Children who are Abused

  8. Reasons Children don’t Tell About Physical and Sexual Abuse

  9. Physical child Abuse vs Discipline

  10. Risk Factors for Abuse and Neglect

  11. Parental Behaviors of Adults Who Abuse Children

  12. Recognizing Abusive Behavior in Yourself

  13. Child Abuse and Trauma

  14. Learn to Control Your Emotions

Recognizing and Preventing Child Sexual Abuse

  1. What is Child Sexual Abuse?

  2. Types of Child Sexual Abuse

  3. Signs of Child Sexual Abuse

  4. Teaching Good Touch Bad Touch

  5. Signs That an Adult May Be At Risk To Sexually Harm A Child

  6. Signs That A Child or Teen May Be At Risk To Sexually Harm Another Child

  7. What to do If You Suspect Physical or Sexual Abuse?

Caring for Infants

  1. What to do If When a Baby Will Not Stop Crying - Tips for Comforting a Crying, Colicky or Unresponsive Baby

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