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Main Services Page :: 24-hour Family Helpline :: Children's & Youth Programming :: Core Services Preventive Services :: Specialized Programs :: Support Services

Closing the Gap - Full Service Schools
Together with Buffalo Public Schools and United Way of Buffalo & Erie County, Family Help Center is working to provide supportive social services for children and their parents directly through the school system. Children’s peer groups, home visits to provide parental support, parent advocacy with the school and social services, as well as summer programs for the children are provided. Family Help Center has one social worker in the following schools: – Hamlin Park (Public School #74); West Hertel Academy (Public School #94); and Harvey Austin (Public School #97); and new in 2008, Community School (Public School #53).


Urgent Access / Educational Success
Urgent Access is a short-term wrap around program, and as such, is based on guiding consumers through decision-making in regard to selection of the supports they want and need to achieve the goal of preventing placement of children into a higher level of care. Services are voluntary. This specialized program was created between the Erie County Department of Mental Health and Erie County Department of Social Services to provide short-term intervention (30 to 60 days on average) to provide special supports to the family, and access to a Family Help Center Care Coordinator 24 hours a day. Services are primarily home-based, family driven, and strength focused.

Educational Success is an expansion of the Urgent Access services, specializing in services to children with excessive school absences with Family Court involvement. It is the intent of this program to break through to success in the youth's educational experience, offering a positive, proactive, intensive service for youth and their parents who are petitioned to Family Court for possible Educational Neglect.


Sudden Infant and Child Death Resource Center
The Sudden Infant and Child Death Resource Center is a statewide program helping families and communities affected by the sudden and unexpected death of an infant or young child from any cause.  Family support services are available upon request or referral including telephone support, grief literature tailored to family needs and referral to local services.  Professional family services and case consultation are available free of charge.  Educational programs for professionals and community-based organizations are provided on infant mortality, bereavement support offerings and best practices for infant safe sleep and wellness. Additional information is available at the following website www.stonybrookmedicalcenter.org/sids.


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